Subteni is a website where enterprises and self-employed professionals can promote the services they offer, paying only for each client who hires them and profiting from tools to manage their appointments and service requests. Customers are invited to evaluate the service after it was furnished. In this way, Subteni creates a cycle of customer base expansion – service quality – reputation: Customers can find the professionals services more easily, the professional has the tools to deliver a better service and satisfied customers evaluations increase the probability of finding new clients. In order to implement this cycle, Subteni has some particular needs, such as a very reliable e-mail server to complete the registration process and send notifications, graphics libraries to generate captchas and avoid fraud, geolocation by IP to preinitialize search, registration fields and announcements, etc. Furthermore, Subteni's business model is based on small fees for a large client base, which means that a powerful database management system, such as PostgreSQL, is essential for us. Hub.org is one of the rare hosting services to fulfill all of our needs. They offer this balance of support and autonomy which allows us to use specialized features and to minimize our operational costs. They are always there, even on holidays and weekends, to solve any issue that may arise. They continuously improve the service without increasing fees. In Hub.org we have found more than a provider. We found a partner who cares about our business. In our case, this level of quality in hosting is of vital importance.
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